Welcome to Harken ProCare Training!
At Harken we have something that we call our ”Weather Mark”, we rely on it to navigate our company:
1)Keep the well-being of your people first.
2)Make the best product at a fair price.
3)Support our customers beyond their expectation.
4)Never lose the basic judgment you’ve been taught; your sense of right from wrong.
The third element demands that we “Support our Customers Beyond Their Expectation”. Harken ProCare strives to do just that. ProCare is, Proactive Care. We are the Superyacht and Grand Prix technical support division of Harken Inc.
We want to simplify the lines of communication and increase the relationship between Harken and our customers. We do this by supplying one point of contact.The ProCare Manager is the link between the Yacht and the Harken factories. Our Team is made up of experienced Senior Technicians and Custom Project Managers, that have all worked and are working in field, whether that be the Ocean Race, Superyacht Regattas, TP52 events or Americas Cup. All have hands on experience in all of our product ranges, including Winch Systems, Hydraulics and Custom Hardware. They have direct access to each factory resource, this means they can quickly retrieve drawings, technical information and service history. This speeds up our response time and we hope delivers a better service to you our customer.
We offer proactive service programs as well as Winch and Hardware maintenance courses. Our equipment is being pushed harder and harder and can be working right at its limit. To keep a system working at this level requires a good
proactive service program and a good understanding.
We can help setup and maintain this service plan which in turn helps to help give you piece of mind in the equipment.
