This course is aimed at experienced technicians and designed to teach the ProCare Service Procedure and Ethos:
- Proactive
- Efficiency
- Consistency
- Communication
- MORE THAN

The course consists of two full days at either our Italian or Palma Technical facility:

Example of content:

Day 1
Introduction
• Who is Harken – The History and Who’s Who?
• Facility overview. (US, Italy & Palma)
• Overview of Harken ProCare Division and its Values.

Manuals and Reporting
• Manuals and where to find them (ProCare Dashboard)
• Sales Information and ProCare Pricing Structure
• Report Structure

Deck Winches
• Installation and set-up Procedures / policy.
• Full-Service procedure / Best Practice. (Hands On)
• Performance and performance limitations, performance graphs and how to read them.

Open Discussion
• Open discussion (Common issues, best practice, requirements etc.)

Day 2
Captive Reel Winches
• Product Overview
• Service Information
• Spare Parts
• Sales information

Hardware
• Bearings and Systems
• Maintenance
• Problem Solving (Common issues).
• Sales Information Custom Line

Marketing
• How can we work together?
• Branding guidelines.
• Heads of Agreement.
• ProCare Resources